Returns

How to return an item

If you have changed your mind:

Items can be returned for exchange or refund within 14 days of notifying us,you must notify us by email within 14 days of receipt of your order if you intend to return anything. They must be returned in their original packaging, unused and in an as new and re-saleable condition. You are responsible for the costs of returning the item to us.

Please Email contact@superstarcomponents.com for Returns instructions

If the part has a fault:

If you encounter a problem with any of our products,we can sometimes solve it without the need for a return. Please email us at contact@superstarcomponents.com  and we will try our best to resolve it. Photos or a short video of the issue can also be useful.

Please be honest, we want to help you but we need all the facts to fully understand your problem and solve it.

Please Email contact@superstarcomponents.com for Return instructions.

All items MUST be returned first to be eligible for refund, exchange or warranty replacement without exception. We will refund your postage costs where appropriate. PLEASE NOTE: We will only refund the cost for Royal Mail Tracked 48 service. If you wish to insure the item or chose express services, this is at the customer's cost.

Please ensure your item is safely packaged, it is your responsibility until it arrives at our premises.

For full details please read our Terms and Conditions page.

Items bought within a promotion will be refunded at the promotional value. If this invalidates the terms of the promotion (eg minimum purchase requirement) may result in full amounts being chargeable for the remaining items calculated as per the terms of the promotion.

Postage Refund Guidelines

You can apply for a return postage refund in the following situations:

The item is faulty

The item is incorrect and doesn't match the order placed

The item is damaged on arrival

Postage refunds are not possible for returns without fault.

Postage for returns must be paid for by the customer initially, you can claim for a refund by requesting this on the returns note accompanying your item. You must evidence the postage cost on your returns note to be eligible for a refund, royal mail postage stamps on the package will suffice or a receipt from a courier. We are not liable for any goods damaged or lost in transit.  We recommend you use Royal Mail Tracked 48 service and gain proof of postage to cover you in case of loss.

For full details please read our Terms and Conditions page.