How to Return an Item

If you have changed your mind:

Items can be returned for exchange or refund within 14 days of notifying us, you must notify us by email within 14 days of receipt of your order if you intend to return anything. They must be returned in their original packaging, unused and in a re-saleable condition. You are responsible for the costs of returning the item to us.

 

 

You must include a cover note stating your order number and course of action requested.

 

 

If the part has a fault:

If you encounter a problem with any of our products,we can sometimes solve it without the need for a return. Please email us at contact@superstarcomponents.com  and we will try our best to resolve it. Photos or a short video of the issue can also be useful.

Please be honest, we want to help you but we need all the facts to fully understand your problem and solve it.

All items MUST be returned first to be eligible for refund, exchange or warranty replacement without exception. We will refund your postage costs where appropriate. PLEASE NOTE: We will only refund up to a maximum of £6.50. If you wish to insure the item or guarantee delivery, this is at the customer's cost.

Please read the Postage Refund Guidelines carefully and include all required details and receipts on your returns form. We cannot process postage refunds retrospectively.

Please ensure your item is safely packaged, it is your responsibility until it arrives at our premises.

For full details please read our Terms and Conditions page.